FREQUENTLY ASKED QUESTIONS

BILLING, ENROLLMENT SCHEDULING AND ATTENDANCE

Will I be charged automatically every month?

Yes. Group class enrollment is recurring and renews automatically each month until you let us know you'd like to stop. We'll text you a reminder a few days before each charge, so there are no surprises.

Is there class today?

If weather or another issue affects your class, we'll text enrolled families as early as possible. If you haven't heard from us, class is on as scheduled.

What happens when class is canceled for weather?

We'll text you as early as possible and apply a credit to your account. You're never charged for a class we cancel.

I can't attend tonight or tomorrow, can I get a makeup class?

Makeup classes are only available for illness or injury with a doctor's note. If your coach has availability, a credit will be issued otherwise. Absences not related to illness or injury aren't eligible for makeup credit.

How do I stop my group lessons?

Fill out our Cancel / Withdraw Enrollment form. Submit it by the 24th of the month and your enrollment stops with no charge for the following month. Forms submitted on or after the 25th take effect the following month, and that month’s tuition remains due. No penalty.

What are your weather guidelines?

We may cancel lessons due to wet courts, extreme heat, cold wind chill, high winds, or other unsafe conditions. If your class is affected, we'll notify you by text.

How do I update my credit card on file?

Email billing@francoracquetsports.com and we'll send you a secure link to update your card.

Do you accept cash or check?

No. All group class and private lesson enrollment is processed by card through our online system. This is what lets us manage recurring billing and hold your spot automatically.

Is there a sibling discount?

Yes, we do have a 10% sibling discount on the 2nd child. Reach out to us via text and we will make sure to apply a 10% credit to your registration. 

How are private lessons billed?

Your first private lesson is prepaid when you sign up. After that, each lesson is billed to your card once it's completed.

Can I change my schedule after the session starts?

Only if there's space in the class you'd like to move to. Reach out and we'll check availability and get you moved.

Can I start in the middle of a session?

In some cases. We'll do a short assessment first to place your child in the right group, and pricing is prorated for the remainder of the session. For some levels, we may recommend waiting for the next session so your child doesn't join mid-progression.

How do I schedule my next private lesson?

Once you're signed up, your private lesson becomes a weekly recurring spot unless you tell your coach otherwise. Coordinate directly with your coach on a time that works for both of you, and they'll update the schedule.

CLASSES & COACHING

  • Class length varies by age group and program, most run 45 to 60 minutes. Specific details are shown when you register.

  • Schedules vary by community and program. Visit your location's page on our website for current days, times, and the registration button.

  • Visit francoracquetsports.com/coaches to meet our coaching team. We also share your specific coach's info with you before your first session.

  • Yes. Our coaches assess every student on court. If you feel your child is mismatched, mention it to your coach directly or reach out to us, our goal is placing every student where they'll improve fastest.

  • We'll match you with the right coach based on your goals. Once you're enrolled, you'll have real conversations with them directly at your first class.

  • Yes! Total beginners are always welcome in our appropriate beginner classes and lessons.

LOCATIONS & REGISTRATION

  • Class length varies by age group and program, most run 45 to 60 minutes. Specific details are shown when you register.

  • Visit the page for your location or program on francoracquetsports.com and use the registration button. For private lessons, you can also call or text us at (469) 294-9944.

  • Some of our communities, like Mustang Lakes, Light Farms, and Walsh, are resident-only. If you're interested in one of these, we'll confirm residency first. If you're nearby but not a resident, we're happy to point you to another great option in the area.

  • No, pickleball is available only at select locations, since demand varies by community. Check your location's page to see what's currently offered.

EVENTS & SPECIAL PROGRAMS

  • Yes! We run community events, tournaments, and mixers throughout the year. Enrolled families are notified by text and email as new events open up.

  • Yes. We offer competitive tournaments, social events, themed community events, builder grand openings, court ambassador programs, and custom tennis or pickleball activations for municipalities, builders, and communities.

  • Custom events are quoted individually based on scope, things like number of hours, number of participants, and what you'd like us to provide versus what your community or organization will handle. Reach out to info@francoracquetsports.com to start a conversation.